Shipping Policy

Welcome to Smartsereals! We are committed to providing you with an excellent shopping experience and ensuring that your orders arrive safely and in a timely manner. Below you will find detailed information regarding our shipping practices.

Processing Time: Orders placed with Smartsereals are typically processed within 1-2 business days from the time the order is confirmed. Processing time may vary depending on the volume of orders, but rest assured that we aim to dispatch all orders as soon as possible. Once your order is processed and shipped, you will receive a notification email with your tracking information. Please allow up to 48 hours for tracking updates to be reflected in the system after you receive the shipment notification.

Shipping Methods: We offer a variety of shipping options to ensure that you receive your products in the fastest and most affordable manner. The shipping options available to you depend on your location, and shipping fees are calculated at checkout.

• Standard Shipping – This option is available to most regions and is our most economical choice. It takes approximately 7-15 business days for delivery, depending on your location.
• Expedited Shipping – For those who need their items more quickly, we offer expedited shipping that will get your order to you in 3-7 business days. This option is available for an additional fee.

Shipping Rates:

• Standard Shipping:

  • For orders between $0.00 and $60.00, a flat rate of $10.00 will be charged.
  • Free Standard Shipping on orders over $60.00.

• Expedited Shipping:

  • The cost of expedited shipping is a flat rate of $20.00, regardless of the order total.

We strive to keep our shipping fees affordable while offering a variety of delivery options to meet your needs.

International Shipping: We currently offer international shipping to select countries. Please note that international shipping rates and delivery times vary based on the destination. During checkout, international customers will be presented with shipping options and estimated delivery times based on the shipping address entered. Duties and taxes for international shipments are the responsibility of the customer and will be billed directly by the carrier upon delivery.

If your country is not available for shipping at checkout, please contact us at info@smartsereals.shop, and we will try to accommodate your request.

Shipping Restrictions: While we ship to most regions worldwide, there are some shipping restrictions based on certain factors, including location-specific regulations and local delivery service capabilities. Unfortunately, we are unable to ship to P.O. Boxes or military addresses (APO/FPO). We recommend providing a valid street address for faster and more reliable service.

If you’re unsure about whether we ship to your location, feel free to reach out to us at info@smartsereals.shop, and we’ll provide you with further details.

Order Tracking: Once your order has been dispatched, you will receive an email with tracking information. Please note that tracking information may take up to 48 hours to be updated in the carrier’s system. If you have not received your tracking email within the specified processing time, please check your spam or junk folder, or contact us directly at info@smartsereals.shop.

Delivery Times: Standard Shipping typically takes 7-15 business days for delivery, depending on your location. Expedited Shipping is faster, with an estimated delivery time of 3-7 business days. These estimates may be subject to delays due to unforeseen circumstances such as weather, holidays, or carrier issues. We appreciate your understanding in such cases.

Delays: While we do our best to ship all orders promptly, please understand that external factors can occasionally cause delays in delivery. These factors may include weather disruptions, carrier delays, customs inspections for international shipments, or local holidays that may affect transit times. If your order has been delayed, please check your tracking information, or feel free to contact us at info@smartsereals.shop. We are happy to assist you with any inquiries regarding your order status.

In case your package has been lost or damaged during shipping, please contact us within 7 days of receiving your tracking information, and we will investigate the matter with the shipping carrier. We will do our best to resolve any issues promptly.

Packaging: At Smartsereals, we take great care in packaging your order securely. We use high-quality packing materials to ensure that your products arrive in perfect condition. We strive to use eco-friendly materials whenever possible, including recyclable boxes and packing materials.

Returns & Exchanges: Our return and exchange policy can be found on our website. In the event that your order arrives damaged or you are not satisfied with your purchase, please refer to our returns section for instructions on how to return or exchange the item. You can contact us at info@smartsereals.shop for any return-related questions.

Customer Support: Our customer service team is available to assist you with any questions or concerns regarding shipping or your order. If you have any issues with your shipment, or if you have any other inquiries, please don’t hesitate to reach out to us. You can contact us via email at info@smartsereals.shop, or by phone at +1 561-973-7744.

Changes to Shipping Policy: Smartsereals reserves the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on this page, and the date at the top of this page will indicate the latest revision.

Thank you for choosing Smartsereals! We appreciate your business and are dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible. If you need further assistance or have any questions, we are here to help!