Refund and Returns Policy

Thank you for shopping with Smartsereals! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and returns policy below for more details on how to process your return or exchange.

Returns:

We offer a 30-day return policy from the date of receipt. If you are not satisfied with your purchase, you may return the item(s) for a full refund, exchange, or store credit, subject to the conditions outlined below.

To be eligible for a return:

• The item must be unused, in the original packaging, and in the same condition that you received it.
• The item must be returned within 30 days from the date you received it.
• Proof of purchase (order number or receipt) is required for all returns.

To initiate a return, please contact our customer support team at info@smartsereals.shop. Include your order number and the reason for the return, and we will provide you with further instructions on how to return the item.

Non-Returnable Items: Some items cannot be returned, including:

• Items marked as “final sale”
• Perishable goods or products with expiration dates
• Customized or personalized items
• Gift cards

Refunds:

Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 5-10 business days. Please note that it may take some time for the refund to appear on your statement, depending on your bank or credit card provider.

If you have received a damaged or defective item, please contact us immediately, and we will assist you in arranging for a replacement or a full refund.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process as outlined above, and then place a new order for the item you would like. We recommend contacting us first to confirm the availability of the item you wish to exchange.

Shipping Costs:

• Return Shipping: Customers are responsible for paying for the return shipping costs, unless the item is defective, damaged, or incorrectly shipped. In that case, we will cover the return shipping costs.
• Original Shipping Fees: Shipping charges are non-refundable, except in cases where the item is defective, damaged, or incorrect.

Damaged or Incorrect Items:

If you receive an item that is damaged, defective, or incorrect, please notify us immediately within 7 days of receipt. We will assist you with returning the item and issuing a refund, exchange, or replacement, based on your preference.

Order Cancellations:

We strive to process orders as quickly as possible, so if you need to cancel an order, please contact us immediately. We can only cancel orders that have not yet been processed or shipped. If your order has already been shipped, you will need to follow the returns process.

Return Instructions:

To return your product, please send it back to the following address:

Smartsereals Returns
[Insert your return address here]

Make sure to pack the item securely, and include your order number or proof of purchase with the return.

Customer Support:

For any questions regarding returns, exchanges, or refunds, please feel free to reach out to us. We are happy to assist you.

• Email: info@smartsereals.shop
• Phone Number: +1 561-973-7744

Changes to Refund and Returns Policy:

Smartsereals reserves the right to update or modify this refund and returns policy at any time. Any changes will be reflected on this page, with the updated date listed at the top of the policy.

Thank you for shopping with Smartsereals! We want you to be satisfied with your purchase, and we are here to make the return process as smooth and easy as possible.